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Harmony Home Aid Services Limited - Unit A2 Broomsleigh Business Park Good

All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information we asked the provider to send to us and reviewed information sent to us by commissioners of services. We talked with commissioners of services and talked with other authorities.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People's diversity, values and human rights were respected. The provider provided staff with information and guidance about how to support people respectfully. Included in the provider’s policies was a copy of the code of conduct issued to care staff, it outlined staff responsibilities including the need to be respectful of people’s religious and cultural differences. Two of the people spoken with described carers as "respectful and sensitive" in their approach.

We looked at the assessment process and saw that the provider gave consideration to religious and cultural issues and this was reflected in people’s assessments and care plans. Care plans we looked at had details of the support required for meeting these needs. Care plans instructed staff on specific religious periods such as fasting periods during Ramadan. The relative of a person using the service told us their relative had specific religious needs, they found that care staff were informed of these at the agency office and continue to show their respect for the individual's religious beliefs.

People expressed their views and were involved in making decisions about their care and treatment. We looked at care plans for four people who used the service. The plans emphasised the need to support people to maintain their dignity and independence, for example in allowing people to do things for themselves when possible during personal care. We saw that plans agreed were signed by the person receiving a service or by a relative when necessary.

There were suitable arrangements made to ensure the privacy and dignity of people who received a service. We saw that the provider responded to individual requests for rostering the same group of carers to promote continuity. It was acknowledged in surveys completed that people were pleased with the carers assigned. A person using the service told us that the continuity of care was one of the strengths of the service, she said "I have a regular group of carers that come to my home, they have good insight into my care needs and understand how I like to be supported".

We saw that people who used the service were treated with consideration and respect. Instructions for staff included telling them to ask permission from people before entering their home. We saw the results of surveys of people’s views carried out by the provider up to December 2012, these showed that the majority of respondents felt that staff were respectful, polite and treated them with dignity.