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Harmony Home Aid Services Limited - Unit A2 Broomsleigh Business Park Good

All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

Overview

Inspection carried out on 25 February 2013

During a routine inspection

Nine people who used the service and their relatives we spoke with told us they were happy with the service they received. They said they found staff were kind and caring, and they felt assured and safe because they received a reliable service.

The agency had high retention levels for carers which contributed to consistency in the service. A person receiving the service said,"I was reluctant to allow a carer provide for my personal care needs, but my views have changed, the carer made me feel me at ease and reassured me, I would be lost without her assistance now".

People were treated with respect and were involved by the agency in decisions about their care arrangements. They found that care staff generally arrived on time and stayed for the time required. Any concerns raised by people with the agency such as timekeeping were responded to promptly and addressed as appropriate.

The agency had experienced members of staff dedicated and assigned to the roles of planning and overseeing the care delivery. This helped to ensure that care was planned and delivered to meet individual needs at the agreed times, care staff felt their workload was manageable as good planning made allowances for travel times from people's homes.