KEPA Care Solutions Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we did not assess enough quality statements to rate this key question. At this assessment, we did not assess enough quality statements to rate this key question.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

Since our last assessment, the provider had made improvements to review and update care plans and risk assessments, however these still needed improvements in some areas. For example, one person’s risk assessment identified the person was fearful of the dentist and had refused to attend appointments. Whilst there was guidance in place for staff to follow to inform them how best to encourge the person to go to the dentist, there was no information for staff about when the last successful visit was, or if another appointment needed to be booked.

A relative told us that their loved one’s care was reviewed yearly, and that they were invited to be a part of that.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Since our last assessment the provider had reviewed their processes around assessing people’s capacity to consent to care and treatment. Where people lacked the capacity to make specific decisions about their care, a best interest meeting was held with various stakeholders to decide if the intervention was in the best interest of the person. For less complex decisions, staff demonstrated a good understanding around people’s rights to make their own decisions. A healthcare professional told us, “Staff encourage clients to make choices around their meals and activities for the day.”