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Donisthorpe Hall Requires improvement Also known as Donisthorpe Hall Management Committee

All reports

Inspection report

Date of Inspection: 21, 27 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF

Overview

Inspection carried out on 21, 27 August 2013

During a routine inspection

When we inspected Donisthorpe Hall in May 2013 we found people were not adequately protected from the risk of abuse because the provider had not followed local guidance or national regulations on the reporting of abuse. We carried out this inspection to check what changes the provider had made to ensure people were protected from the risk of abuse.

Three of the units at the home are specifically to support people with dementia. People with dementia are not always able to express their feelings or wishes clearly and can be at greater risk of abuse. As part of our inspection visit we also wanted to check how people with dementia were protected and supported to live well.

We spoke with the Registered Manager, Dementia Care Manager, Training Manager, two Unit Managers, nine care assistants, people living at the home and relatives. We observed how people were supported during the day and at lunch time on Units 1, 3, 4, 5 and Silver Lodge.

Staff told us they were confident they were able to meet people�s needs safely. They said they had received training in dementia awareness, how to identify triggers for people�s behaviour and how to respond. They were able to give examples of approaches applicable in relation to different scenarios.

Staff told us they enjoyed their jobs. One said, �I like working here, I think residents get good care. It�s like a family home.� A relative told us �The staff are very supportive and approachable, they take time to listen to what you have to say.�

We observed how people were supported. We found staff were in the main respectful and attentive to people�s needs. We saw several examples of good practice and thought being given to people�s individual needs. However, we also observed instances where opportunities to enrich people�s experiences were missed and staff responded to people in a perfunctory manner.