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Inspection report

Date of Inspection: 22 March 2011
Date of Publication: 13 September 2011
Inspection Report published 13 September 2011 PDF | 136.28 KB

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Overview

Inspection carried out on 22 March 2011

During a routine inspection

People told us that they were treated well, one person explained, “Its alright here, the staff are nice and I am treated well and I feel safe now”. Another person told us, “They treat you very well; they don’t make you feel at all uncomfortable”.

People told us that they felt safe living at Hambleton House, one person told us, “I feel safe now”, another person added, “I feel safe, if I was worried about anything I would talk to the staff, there’s always someone you can talk too”.

People told us that they felt that there were enough staff around and they were able to enjoy different activities, one person told us, “I’m going down the supermarket today”, whilst another person explained, “they take me out to do some shopping, they look after me”.

People told us that they were asked their thoughts on the service they received, one person explained, “We have meetings, they ask us, how do you feel and ask what we want to do” another person told us, “We have meetings to talk about holidays and talk about work, we’re going on holiday soon!”