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Archived: Lorne House

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Inspection report

Date of Inspection: 9 October 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF | 73.8 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People we spoke with were complimentary about the care that they had received. One person said: “I like it here.” Another person said: “It’s good here the staff are nice.” A relative said: “Absolutely wonderful, perfect in every way.”

We spent time observing how staff supported people. We saw that staff spent time with people talking to them and encouraging them to undertake daily activities. For example we saw staff supporting people to make their lunch and with washing up afterwards. This meant that staff supported people to be independent.

People’s care had been delivered in line with their care plan. Care plans we looked at identified the support that staff needed to provide in order to meet people’s needs. We saw that staff gave care that matched with information in people’s care plans. We also looked at notes that staff had made to record the care they had given. These showed us that people had received care that met their needs.

Staff told us that people’s needs and the care they received had been reviewed regularly. This was confirmed by the three sets of records we looked at and by relatives we spoke with. For example, a relative told us they had regular review meetings with the registered manager and staff to discuss and plan for their relative’s needs. They also told us when it had been necessary changes had been made to their relative’s care plans. This meant that people’s care plans continued to meet their changing needs.

Staff said that they involved medical professionals such as doctors, dentists and mental health experts when there had been a need. Records showed us when appointments had been made and what directions had been given by medical professionals. This showed us that people had access to medical professionals when it had been needed.

We saw that when people had been identified as being at particular risk, for example at risk near roads, appropriate measures had been put in place to prevent the risk from happening. This meant that care had been planned in a way that was intended to ensure that the possibility of harm had been minimised.