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Archived: Lorne House

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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 79.78 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

During the inspection we spent time talking with some of the people who used the service. Everyone we spoke with told us that they were able to make decisions about how they wanted to spend their time, where they wanted to spend it and who they spent it with. One person said, “I like to be alone a lot. You can do what you want”.

We saw that people expressed their views and were involved in making day to day decisions about their care and treatment. This meant that people who used the service were able to make their wishes known and that they would be acted on.

People’s right to privacy was respected. Each person had their own room and private space. People we spoke with told us that staff respected their privacy and would knock on their door before entering their room. Some of the people we spoke with showed us their rooms. We saw that each room was very personalised and that people had been able to furnish it to reflect their own preferences.

When we spoke with staff they told us about how they supported people to do the things they wanted to do. We found that people’s personal interests and hobbies were taken into consideration and people were supported to participate in activities provided both in the home and within the local community.