Calverton Supreme Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

All the people and relatives we spoke to told us, all staff from Calverton Supreme Home Care were kind, compassionate and treated them with dignity. People’s comments were, “They [staff] provide excellent care: kind and compassionate. They provide respectful personal care.” “They [staff] are very kind and provide respectful personal care. They observe my privacy and dignity. They are very nice and I get on well with them.” A relative told us, “They [staff] give my wife excellent, respectful personal care, observing her privacy and dignity.”

The provider treated people as individuals and ensured care, support and treatment met their needs and preferences. Staff considered people’s strengths, abilities, aspirations, culture and protected characteristics. Staff and the management team knew people well and provided care in line with their wishes. One person told us, “I am 96 now and these girls really do look after me well. I attend hospital once a month and a carer always comes with me.” This meant people received personalised, respectful care that reflected their needs and preferences.

The provider promoted people’s independence, ensuring they understood their rights and had choice and control over their own care, treatment and wellbeing. There was clear written guidance for staff outlining the tasks and support each person required at every visit, as well as what people could safely do for themselves. Records reflected people’s preferences; for example, they included information about the foods people liked and how they preferred these to be presented, while also reminding staff to ask people on the day to ensure choice was upheld. This meant people were supported to remain as independent as possible and to have ongoing choice and control over their care.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A family member told us the staff worked well with their family member’s mental health nurse. They told us, “The staff are as responsive as they can be according to my [family member] moods. [Name] will not allow [staff] to help her some days. Sometimes the mental health nurse has to give her medication to help with her mood and calm [family member] down.” This meant people received care that was responsive, compassionate and tailored to their individual needs and circumstances.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All staff feedback demonstrated the management team cared about the wellbeing of its staff. One staff member told us, “the management team are approachable they have been supportive of me during my time at Calverton Supreme in my opinion they have led the staff well I really enjoy working at Calverton Supreme the service users are lovely we have great relationships with them and I also have great relationships with the staff I work with we are a lovely team.”