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Archived: Hylands House

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 23 November 2012
Date of Publication: 20 December 2012
Inspection Report published 20 December 2012 PDF


Inspection carried out on 23 November 2012

During a routine inspection

During the inspection we spoke with the deputy manager and two care workers. We also spoke with one person using the service, one relative and a friend of a person using the service. Some comments received were: ��There�s always some-one around � at least four staff�� and ��Has been fantastic since arriving at the home.��

We saw some systems in place allowing people and their relatives communicate their experiences of the home and the care provided. We received positive feedback from the people we spoke with during the inspection.

We saw people's needs had been assessed, risks identified and personalised plans of care developed. There was evidence of support by healthcare professionals to ensure people's ongoing healthcare needs were met. We have asked the provider to note that risk assessment guidance be followed when identified against a person�s risk assessment as this had not happened for one person whose records we reviewed.

The deputy manager and two staff said there had been sufficient staff available to accommodate people�s needs. Staff training records showed minimal staff attendance at some training sessions during 2012. We have asked that the provider may like to note that neither a staff training matrix or staff training policy were in place and it was not evident which training sessions were mandatory for staff. We were told that some practical staff supervision had taken place but saw no written staff supervision records confirming this.