- Care home
Foxland Grange
This care home is run by two companies: Care UK Care Services Limited and WT UK Opco 4 Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 10 November 2026
Contents
Ratings
Our view of the service
Date of Assessment: 8 October 2026. Foxland Grange is a nursing home providing support to adults of all ages living with dementia, nursing and residential needs, physical disabilities and sensory impairments. At the time of our inspection the service was supporting 89 people. The last rating for the previous provider was good. Foxland Grange is operated by 2 providers, Care UK and WT UK Opco 4 Limited, who are dual registered. Both providers share equal responsibility for delivering services at the site.
The home embedded its shared KIND values: Kind, Inclusive, Nurturing and Diverse to ensure exceptional support was provided that led to positive outcomes for people. Recruitment, training, recognition and wellbeing initiatives strengthened workforce stability. Improved retention gave people greater continuity of care, while protected induction time, apprenticeships and champion roles supported staff development.
Staff used the Flower of Need dementia framework to understand people’s comfort, identity, occupation, inclusion and attachment. Monthly communication observations guided personalised support. Audits, reflective discussions and outcome reviews helped staff refine care, including sensory programmes that improved communication and reconnected people with memories and skills.
Healthcare partnerships improved diabetes outcomes, while coordinated pressure-care treatment increased mobility and independence.
Staff promoted identity, choice and control through personalised equipment, adapted resident council tasks, opportunities to rediscover interests and school partnerships.
People shaped service development through reviews, resident council meetings and the Resident Ambassador role. A wish tree helped fulfil personal aspirations.
Professional update forms improved information sharing, while dementia talks and local networks extended community support. Oral health research and resident-led recycling, composting and creative reuse projects connected learning with meaningful activity. Together, these approaches sustained improvements and kept people’s goals central.
People's experience of this service
People experienced highly personalised support that improved their health, independence and quality of life. Staff worked with healthcare professionals to help 1 person avoid further hospital admissions linked to diabetes, another regain a healthy weight and mobility, and someone with a painful pressure ulcer return to socialising. One friend described the impact as a “new lease of life”.
People retained control over their care and continued using valued skills as their needs changed. Staff provided personalised equipment to promote independence and adapted activities to sustain people’s involvement. Retired teachers reconnected with schools, artists exhibited their work, and gardening helped 1person rediscover purpose following bereavement. Staff used sensory activities to support comfort, communication and meaningful engagement. This all demonstrated the positive experiences people were able to take part in.
People and relatives influenced care decisions and service improvements through reviews, resident council meetings and personalised opportunities. Familiar staff who knew people exceptionally well maintained relationships and continued offering choices when people found verbal communication difficult. Relatives described how staff responded promptly to concerns. Overall, people spoke positively about their experiences, although some suggested improvements to staffing availability and food quality.