We visited the home to view improvements from four outcome areas from our last visit in December 2011. On this occasion we spoke to four people using the service and met with another four. They spoke about daily life in the home, and one said 'I clean my room and help clean the lounge, I like dusting'. Another of the people told us 'I like living here, the staff are all nice too'; and 'my family visit and I go out with them'. Another talked of their trips out and said, 'we do all sorts here, (name) is my partner at the tea dance, we are going there this afternoon'.
People told us there was flexibility on daily life such as times of going to bed and rising, when prompted about the possibilities of having some time alone in their room they stated 'I don't have a television in my room, I don't want one, I like to sit with the others' (in the lounge). Another person stated 'I share a room it's nice' and 'The food's nice, I like it when it's chicken curry'.
We found that medicines were prescribed and given to people appropriately.
We spoke to a relative of a person using the service. They were very pleased with the care and support offered to their family member.
We also looked at the outcomes from the latest Quality Assurance (QA) questionnaires, which are distributed annually to people using the service and their relatives. The overall outcome was very positive and comments have been included throughout this report, though relatives also stated 'Staff are very sensitive to the needs of each resident', another stated 'You do a fantastic job' and 'there's a varied meal choice.'
We spoke with the staff group and found they were aware of how to safeguard people and how to recognise different forms of abuse. People using the service also told us 'I am treated well, respected and treated as one of the family', they added 'I feel safe here, the staff are all nice and I go out with my family regularly'.
We also spoke to the staff about the changes to the home since our last visit. They told us about improvements to bedroom and toilet doors to increase the privacy and dignity of people and the increase of fire signage throughout the home. Some work was undertaken to improve the fire alarm system with changes to the smoke detectors and the addition of red lights which give a visual warning to people of a fire. Staff also spoke about the safety systems and regular testing of the fire evacuation system.