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Archived: Individual Care Services - 14 Marble Alley

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 13 June 2012
Inspection Report published 13 June 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard.

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

User experience

People we spoke with did not make any comments about this outcome.

The manager told us that she provided formal supervision for staff a minimum of once a quarter. We were told that a supervision data base was monitored by the office staff who notified her when supervision was due for each member of staff. The manager also told us that she visited people in their place of work on a weekly basis, often unexpectedly during which time informal supervision was provided.

Staff we spoke with told us that they received regular supervision from their manager. One person told us that they received formal supervision “probably about every 2/3 months, but I can request to speak to (the manager) whenever I want or need to.” Another person told us that they had informal supervision which they described as "a quick catch up" with the manager or one of the team leaders every three weeks, but that they received more formal supervision every six weeks.

One member of staff we spoke with told us that the manager regularly called into where people were working on an unexpected basis and that the manager or team leaders were always available via telephone if necessary.

The manager told us that it was not a formal requirement of the organisation to hold team meetings for staff. We were told that she tried to ensure that a meeting was held with each group of staff that supported individual clients a minimum of twice a year. We were told that as these meetings were in relation to the clients the minutes were stored in their files in their homes, with copies in the office files.

One member of staff we spoke with told us that team meetings were held approximately four to six monthly, whilst another confirmed that they were held on a six monthly basis.

Staff we spoke with told us that the training they received was good, with one person commenting that it was "excellent". Another person told us that the training provided was “pretty comprehensive, it covers mandatory subjects like food hygiene, moving and handling, medication, DOL’s, pretty much everything."

One person we spoke with told us that he was very happy with the service provided to his relative and that the staff appeared well trained.

Other evidence

We looked at a randomly selected sample of staff records.

We saw that supervision records within the files we looked at confirmed that staff had received regular supervision with their manager.

Training records we were provided with indicated that the organisation provided training for staff in the mandatory subjects such as fire safety, first aid, moving and handling and food hygiene.

We noted that in addition to the mandatory training, training in subjects that included Autism, medication administration, equality and diversity and challenging behaviour had been completed by a number of staff.

We were provided with staff training records for 2010 / 2011 and 2012 / 2013. The dates that staff had completed training in subjects which included food hygiene, moving and handling, medication administration, health and safety and first aid were recorded on the 2012/2011 training matrix.

The provider may find it useful to note that there were gaps across all of subjects which indicated that not all staff had completed the training provided by the organisation.

The training matrix provided for 2012 / 2013 was completed using a colour code of red or green. We were told that the green code was used where staff had completed the training and the red code was used where the training was due.

As there were no dates recorded within the matrix to confirm when training had been completed we were unable to confirm that staff were up to date with their training.

We asked the provider to proivde an up to date training matrix for all staff. They told us that they would.