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Archived: Individual Care Services - 14 Marble Alley

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 13 June 2012
Inspection Report published 13 June 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard.

People's views and experiences were taken into account in the way the service was provided and delivered.

People's privacy, dignity and independence were respected.

User experience

People we spoke with told us that they were involved in either their own or their relatives care and support planning.

People and staff we spoke with told us that each person had a care plan in place that had been compiled with their input.

One person told us that they were always invited to their relatives reviews and attended whenever possible, whilst another told us that their relative had a care plan in place which was reviewed regularly with them.

One person we spoke with told us that the staff went through their care plan with them, whilst another told us that they received the support from the staff that they needed.

People we spoke with told us that they felt comfortable with the staff.

Staff we spoke with had a clear understanding of how to ensure people's privacy and dignity. We were told that any care necessary was provided in private and that they didn’t talk about people’s care and support in front of other clients or out in public places.

Other evidence

We looked at a randomly selected sample of people's care plans.

The provider may find it useful to note that although there was evidence to confirm that people had signed their original care planning documentation where they were able, there was no evidence to demonstrate that they had signed their plans when they had been reviewed or updated. We discussed this with the manager who told us that she would raise this with the staff team to ensure that people were given the opportunity to sign their care plans to demonstrate their agreement with the content.

We heard the manager discussing this with a member of staff via the telephone. The manager asked that a client who had recently had their care and support plan reviewed was given to opportunity sign the document.