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Archived: Individual Care Services - 14 Marble Alley

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All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

In the three staff files we looked at, we saw the manager kept records of staff recruitment. We saw staff’s application forms, copies of references and the results of checks the manager made with the Disclosure and Barring Service (DBS). The DBS checks potential staff’s history and advises employers if the person is unsuitable to work with vulnerable people. This meant that appropriate checks were undertaken before staff began work.

A relative we spoke with told us they were expecting a new support worker to be introduced to them by the manager. They told us it was important that staff should get to know their relation before they worked with them. A support worker told us, “I always go with the manager on a first visit. You need to get a feel for the person.”

Three people we spoke with told us that their support worker was, “My friend.” They told us about the things they could do for themselves and the things that their support workers helped them with. People told us, “They are really nice to me” and “They do look after me, ok” and “They are kind. They always help me.”

We found that staff’s induction included shadowing experienced staff as well as formal training with written tests. We saw that staff received mandatory training and specialist training that was relevant to people’s individual needs. Support workers told us, “We talk about my training needs at my supervision meetings” and “They remind us when our refresher training is due.”

We saw that staff had signed to say they had received a staff handbook, which contained the provider’s policies and procedures. We saw the handbook gave staff guidance about maintaining confidentiality, health and safety and sharing concerns, for example. A support worker told us, “The handbook is really helpful. I used to refer to it a lot when I first started.”

Support workers told us they felt well supported by their manager. They told us they had regular team meetings and felt well informed about the organisation and their personal objectives. A support worker told us, “I always know what’s going on. The records explain everything and I get a phone call if anything unusual happens.” This meant that staff were supported to be effective in practice.