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Archived: Individual Care Services - 1 Dexter Way Good

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Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We observed that people living in the home appeared relaxed and comfortable. We saw that they smiled at the staff when they spoke to them, and that they approached the staff with ease.

During our visit we saw that the service employed a number of ways to measure the quality of the service provided to people. We saw that steps were in place to confirm that adequate measures to ensure people's health, safety and welfare were maintained. We sampled records that included fridge and freezer temperatures, food safety audits and cleaning schedules which we saw were being completed as necessary.

The manager told us that the organisation undertook an annual survey with people living in the home, their relatives and friends and associated professionals to find out if they were happy with the levels of care and support provided. A relative we spoke with confirmed that they had received surveys about the quality of the service provided by the home on a regular basis. "We get surveys quite regularly to complete."

We saw completed surveys for 2011 that had been returned from relatives and healthcare professionals. These all indicated satisfaction with the service being provided. Comments such as "I do not think it could be improved much more", "As far as 'x' is concerned their care is 100%", "Always a very well run home" and "Service users are respected and supported in a professional manner" were recorded within the surveys we saw.

The provider may find it useful to note that there were no completed surveys from people using the service available for us to see. The manager told us that surveys with 'smiley face' answers were usually completed with people using the service at the same time that the other surveys were sent out. We were told that she would ensure that the people using the service would be asked if they would like to complete a survey as soon as possible.