Archived: Oaklea Care

One person we spoke with told us that care staff supported them at times that they wished and that they were able to get support when required. People were encouraged to live as independently as possible. The staff we spoke with had a good knowledge of people's needs and the risks involved with people living their preferred lifestyle.

The main and satellite homes were maintained in good order, people chose how these were furnished and personal bedrooms reflected their individual choice.

The provider had systems in place to ensure that the main and satellite homes were staffed according to people's needs.

People who could tell us their views told us they felt safe at the home. We saw that the relationships between the people living at the home and staff were both empathetic and professional. People were involved in decisions about their lives and supported by a knowledgeable staff team.

People had opportunities to go out into the community, and there was sufficient staff to offer one to one support in a structured manner.

There were effective systems to monitor the quality of care and action was taken to address issues.