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Archived: Haddon Court Nursing Home Requires improvement

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Inspection report

Date of Inspection: 11 May 2011
Date of Publication: 26 May 2011
Inspection Report published 26 May 2011 PDF

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Overview

Inspection carried out on 11 May 2011

During a routine inspection

A number of people who lived at Haddon Court had conditions that meant they had difficulty talking with people and therefore had varied methods of communication. Some people were able to express their views clearly, others were not able to verbally communicate with us. Due to people�s communication needs, during the site visit we sat with people in communal areas and observed them closely. This meant we were able to ascertain whether their needs were met.

People that were able told us that overall they were happy living at the home and satisfied with the care and support they were receiving. People said:

�It�s alright here�.

�I think the staff are good�.

�It runs smoothly most of the time�.

Relatives said that they were satisfied with the support provided to their loved ones and were always made to feel welcome at the home when they visited. Relatives said:

�The nurses and staff are kind and helpful�.

�We�re happy with the care our father receives�

�Staff seem attentive�

One health professional told us that they visited the home on a regular basis (each week) and were happy with what they had seen and heard. They said staff were aware of people�s current and changing health conditions and staff called in other health professionals when it was appropriate.