You are here

Alma Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF

Overview

Inspection carried out on 20 June 2013

During a routine inspection

During our inspection we spoke to six people and observed the care provided to people living in the home. We also reviewed records to gain an insight into the support given to people who used the service. People we were able to speak with living at the home were very positive about the service and told us they were very happy living at Alma Lodge. One person told us, "I like it here. They know what I like." Another said, "The staff are very good. I can't fault them." We also spoke with a visitor who told us, "The home is very nice and the staff are very friendly."

We examined the systems and processes in place for the safe management and administration of medicines and found they were effective and took account of people's preferences. There were appropriate recruitment and training systems in place for staff.

The premises were homely, safe and met the needs of people who used the service. None of the people at the home were subject to deprivation of liberty safeguards.

People were enabled to express their views and were involved in making decisions about their care and treatment. We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare. We saw documentation showing that the provider responded appropriately to any allegation of abuse. We saw that complaints were taken seriously and there was an effective complaints system available.