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Archived: Stocksfield and Haltwhistle Inadequate

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Inspection report

Date of Inspection: 21, 22, 25 November 2013
Date of Publication: 28 December 2013
Inspection Report published 28 December 2013 PDF | 84.89 KB


Inspection carried out on 21, 22, 25 November 2013

During a routine inspection

We spoke with 10 people who used the service, four relatives and 10 care staff about the care and support provided by the service. One person said, �They�re excellent, I couldn�t be at home if I didn�t have them to look after me.�

People and their relatives told us staff treated them with respect and helped them to remain as independent as possible. One person said, �The care staff I have are first class. The girls are marvellous and I couldn�t do without them.�

People told us they were happy with the service they received. One person told us, �It�s not just the care staff who are good. The office staff are extremely good and helpful.� A relative said, �I couldn�t fault the carers we get. They�re competent and well trained and they know exactly what to do and they just get on with it.� However, we found that care and treatment was not always planned in a way that was intended to ensure people�s safety and welfare.

We found staff recruitment procedures were in place and records showed that these were followed when new staff were appointed. We saw appropriate checks were undertaken before staff began work.

We saw the service had an up to date complaints policy and procedure and advice on how to make a complaint was documented in people�s service user guides, within their care records.

Peoples care records and staff personal records were maintained and updated regularly. Records were kept securely and could be located promptly when needed.