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Archived: Stocksfield and Haltwhistle Inadequate

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Inspection report

Date of Inspection: 26, 31 October 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF | 81.52 KB


Inspection carried out on 26, 31 October 2012

During a routine inspection

During our visits we talked with seven people including two relatives to find out their opinions of the service provided.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People and their relatives were generally satisfied with the standard of care provided. One relative with whom we spoke told us that care was, �respectful� and that communication from Helping Hands was regular and timely. We concluded that people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people were protected from the risk of infection because appropriate guidance had been followed.

People told us that they thought staff knew what they were doing. We concluded that staff received the appropriate training for their professional development.

However, the service had received two complaints from people. These complaints were not handled effectively by the provider.