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Archived: The Old Rectory Inadequate

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Inspection report

Date of Inspection: 25 September 2014
Date of Publication: 4 November 2014
Inspection Report published 04 November 2014 PDF

Overview

Inspection carried out on 25 September 2014

During an inspection in response to concerns

The service was last inspected on the 26 and 27 July 2014 where the service was not meeting the regulations of the Health and Social Care Act. This was a follow up inspection to make sure that sufficient improvements were made to ensure the service was meeting the regulations. The inspection team was made up of two inspectors. We spent time in the home looking at care records, talking to staff and people who used the service. We looked at people�s plans of care, staffing records and quality assurance processes. We set out to answer our five questions;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, discussions with people using the service, their relatives, the staff supporting them and looking at records.

Is the service safe?

People were safe because the service made sure that they had safe recruitment procedures in place. There were enough staff with the skills competencies and experience to make sure that people�s individual needs were met. One person said �I feel safe and the staff make sure I am safe� another person told us �The staff help me to keep safe when I go out and about�.

There were systems in place to make sure that the staff learned from accidents and incidents. When people had accidents the most appropriate and safe action was taken to make sure they received the treatment they needed. Assessments were undertaken to ensure that people received safe and appropriate care.

Is the service effective?

The service was effective as there were up to date plans to continue to develop staff knowledge and training. Staff were able to demonstrate that they communicated effectively with the people who used the service.

Is the service caring?

The service was caring because their confidentiality was respected by staff and they told us they had the privacy they needed. One person said �The staff respect me and my space�. Another person told us �I am listened to when I am not happy and the staff change things for me�.

Is the service responsive?

The service was responsive because the service sought feedback from friends and family of the people who used the service, staff and the people themselves in the form of surveys. The results of the surveys were analysed and action was taken as a result. One person said �I got help to fill in the form and they listened to me�.

Is the service well led?

The service was well led because the manager had an understanding of the concerns and risks associated with the service and was meeting the challenges of improving the service.