• Care Home
  • Care home

Care Home for Special Needs

Overall: Requires improvement read more about inspection ratings

22 Hallewell Road, Edgbaston, Birmingham, West Midlands, B16 0LR (0121) 455 8269

Provided and run by:
Mrs Marcella Marie Higgins

Assessment report published 17 June 2025

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

Date of assessment : 13 January 2025 to 24 February 2025.

Care Home for Special Needs is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Care Home for Special Needs is registered to provide care for up to 4 people. At the time of our assessment there were 2 people living in the home. During the assessment we spoke with people who lived at the service, their relatives, staff, the registered manager and representatives from other partner organisations.

​The provider was previously in breach of the legal regulation 17 in relation to good governance. Although some improvement had been made, not enough improvement was found at this assessment, and the provider remained in breach of this regulation. ​

We found 1 breach related to good governance. We found concerns regarding oversight and monitoring of people’s care records including daily notes and Deprivation of Liberty Safeguards (DOLs), staff recruitment records and the oversight and management of environmental risks.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

People and relatives were positive about the quality of the care they received.

People said they felt safe with staff and people felt involved in how their care was delivered. One person said, “I am very well treated here and the food is like home”. People and their families said they received care from staff who treated them as individuals and from a consistent staff team who knew them well. People felt able to complain, felt listened too and were confident action would be taken, and improvements would be made. People said staff respected their privacy and maintained their dignity, whilst offering choices with their consent.