Archived: Radis Community Care (Brunel Court)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were kind and caring. One person said, “Carers are very kind and do their best to help you.” The manager told us staff need to, “Treat them [people] with dignity all the time. Be kind at all times.”
Staff had a good knowledge of people’s individual preferences and preferred routines and how to support their welfare. Care plans detailed information around people’s family and important information related to their care. This helped ensure staff understood what was important to them. Staff also had a good understanding of the importance of confidentiality in their role.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider considered people’s individual preferences and preferred routines around care which were detailed in people’s care plans. Staff treated people as individuals with one staff member telling us the information they got included, “First page about me, what they have done in their life, family, job roles, history, religion. What is important to me such as family or remaining independent.” Staff we spoke with had an understanding of protected characteristics and people being protected from discrimination.
The manager confirmed adjustments to care were made to ensure people’s preferences were met. These adjustments included, changing care call times and meeting people’s preferences around staff where possible.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us they were given choice and control around their care. They told us staff supported them in the way they wished. Staff said they supported people with appointments and to keep in touch with friends. People and relatives said they were involved in planning their care and the provider was open to their feedback when suggestions around changes were made. Staff demonstrated an understanding of balancing people’s wishes around remaining independent with reducing risk. They also told us they supported people with appointments and to keep in touch with friends. This meant staff did not encroach on people’s independence or de-skill them, whilst still helping them to keep safe.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff had a good knowledge of recognising when people’s needs were changing and the appropriate action in response. The provider had put in place staff to act as first responder to meet people’s immediate needs outside of their usual care calls. One person told us they pressed their pendant by accident and staff came straight away so they knew it worked. Staff were able to respond quickly to people, especially in an emergency. This enabled the provider to respond to people’s immediate needs.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to deliver person-centred care.

Staff were supported, especially where reasonable adjustments were needed for people to fulfil their roles. Staff told us supervisions were worthwhile, and training was kept up to date. The manager told us there was wellbeing support available from the provider and if they (staff) don’t feel right they can come and see them. Staff told us there had been an improvement since the current manager took over.