Archived: The S.T.A.R. Foundation

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff were knowledgeable about people and were passionate about person-centered care. We observed staff interacting with people and found they were kind and caring. One person said, “Staff are good enablers and they’re the best because they help me to do things. I get to do everything I want to do.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. All staff we spoke with were highly positive about the individualised care people received. Their commitment to meeting individual choice and interaction reflected the philosophy expressed clearly by the registered manager. We saw people were happy and content in the presence of staff. One staff member said, “People are 100 percent safe and happy. People do lots of activities, they choose what they like to do. We have games and people like sitting outside on the patio. We do whatever people ask.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to have as much independence as they wanted to and were in control over their own lives. Staff involved people in decisions about their care and support and people chose how they wanted their support delivering. One family member said, “They are such dedicated staff the care they give [my relative], I am really impressed.”

Staff knew people’s needs well, but we found examples where they had not quickly passed on important information and had not always shared up-to-date details needed to secure timely professional support. While the provider listened to and understood people’s needs, views, and wishes, there were instances where communication delays potentially impacted people’s care.

Overall, staff responded to people’s needs in the moment and acted to minimise discomfort, concern, or distress. They could identify when something was wrong and took steps to help people feel better. Staff also knew what action to take during accidents and incidents and accessed other professionals when required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Managers were approachable and on site daily to support staff. Staff told us their managers were supportive and patient, taking time to work with them and share new processes to help ensure a good level of care. One staff member said, “The manager is brilliant, very supportive, approachable and always answers me.” Managers were available at different times to ensure all staff were involved and had the opportunity to provide feedback or raise concerns.