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Pinewood Nursing Home Requires improvement

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Inspection report

Date of Inspection: 14 August 2012
Date of Publication: 12 November 2012
Inspection Report - DN published 12 November 2012 PDF | 54.86 KB


Inspection carried out on 14 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by the staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by a practising professional and an Expert by Experience (people who have experience of using services and who can provide that perspective).

We used the Short Observational Framework for Inspection (SOFI) tool during this visit in the dining area during lunchtime. SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.

Thirty people were resident in the home at the time of our visit. We spoke to six people individually who used the service and a visiting relative.

They told us people's care was provided by care workers who understood their or their relative’s care needs and that their privacy and dignity were respected. One person told us, “Our privacy is respected.”

People told us they felt they were well cared for by staff and that the staff were very caring and responsive to their care needs. Comments received were, “The standard of care here is very good,” “the staff brings their love into this place” and “I can’t find fault with any of them.”

People were able to express their views and were involved in making decisions about their care and treatment.

Five people who use the service told us that there was plenty of food and drink available, and the quality and choice of food provided in the home was satisfactory. Comments received included, “There is a good choice of food,” “the food is very good, I have a restricted diet and they are very helpful with this.”

People knew who to talk to if they had any concerns and they told us it was an environment where their concerns would be listened to and addressed. One person commented, “This really is a nice place,” and “the home owners are charming people.” Another person commented, “staff really look after my relative.”