- Care home
Cornelius House
Assessment report published 21 October 2026
Contents
Ratings
Our view of the service
Date of assessment 16 – 30 June 2026.
Cornelius House is a residential care home providing accommodation and personal care to older people. At the time of our assessment 15 people were being supported. We carried out this comprehensive assessment due to the age of the previous rating.
The leadership team and staff strived for excellence and had high aspirations to go the extra mile to provide excellent standards of care. Staff described the way they supported a person’s specific condition with personalised interactions and the positive outcome this had for the person. We saw a number of examples of this across the staff team in our observations, in which staff showed a true empathy and understanding of people’s needs. This was promoted through detailed care plans outlining people’s care helping staff provide bespoke support.
People were receiving an exceptional quality of care from a highly knowledgeable, compassionate staff team, who knew their preferences and support needs whilst promoting people’s strengths at every opportunity. The registered manager had fostered an open culture in which people, staff, relatives and professionals could speak up and looked for ways to consistently improve.
Staff had received comprehensive training helping them to fulfil their roles supported by a registered manager who received consistent feedback about their committed, approachable, and responsive management style. The home had been nominated for and won an award for digital innovation in the care sector developing their own care delivery system which they utilised to help provide people with person centred care tailoring this to each person’s individual needs.
The registered manger had effective oversight of a robust governance system, and processes were in place to ensure all aspects of care delivery was monitored and checked for quality. The registered manager regularly met with the provider to assess compliance driving forward improvements where opportunities were found. People’s physical and mental wellbeing were promoted by an engaging schedule of high-quality daily activities which had been created using people’s feedback and were tailored around people’s strengths promoting inclusivity. These included regular trips out to areas of interest on the service’s accessible vehicle.
People's experience of this service
People consistently told us about their positive experiences living and receiving support at Cornelius House and praised the staff team for their gentle understanding approach to providing care. A person said, “They are all so kind, they take the time to get to know you.” Another person said, “I couldn’t fault them at all.”
People told us about their involvement in their support and spoke highly of the activities they had the opportunity to take part in. A person said, “The activities are very good here, always something to do, yoga is my favourite and we go out quite often. I’m involved in all the decisions about my care and the food is excellent; chef knows how I like it.” Another person said, “I am very happy here; it’s good quality, staff are great, kind and caring you really couldn’t ask for more.”
People’s relatives gave positive feedback about their loved one’s experiences of the service and how the registered manager and staff communicated, keeping them informed of any changes where appropriate. Comments included, “We receive care plans regularly and are asked to feedback on them. They are detailed and considered. Staff are exceptional, they are warm and funny and seem to care hugely about the wellbeing of everyone.” And “It’s been a very positive experience. We can visit any time, and the staff are very welcoming, they all know what they are doing and the most important thing is Mum’s happy and safe; she tells us all the time, it’s a home away from home.”