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Archived: No 31 First Row

All reports

Inspection report

Date of Inspection: 10 June 2014
Date of Publication: 7 August 2014
Inspection Report published 07 August 2014 PDF | 87.74 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 June 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with other authorities.

Our judgement

The person was cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

At the last inspection on 18 December 2013 we stated, “The provider was failing to support staff to enable them to deliver care and treatment to people safely and to an appropriate standard because they were not receiving regular supervision and appraisals.” We judged this to be a minor concern.

The provider responded and told us supervisions had been started and a schedule of supervisions were set up using a variety of formats that included one to one meetings, direct observation and group meetings.

At this inspection we saw there was a comprehensive training matrix which indicated staff had undertaken a range of training including such areas as; moving and handling, health and safety, medicine administration, first aid and food hygiene. We saw there was a system to highlight when staff needed to have their training updated. We saw that mandatory training, such as fire training was undertaken on a regular basis. The manager told us they had access to a range of training and support. We saw copies of certificates in files that confirmed the training they described.

The manager stated that they had regular supervision and provided supervision for staff working in the house. They said they felt well supported. We saw records that confirmed supervision had been provided. The provider’s representative provided a schedule of appraisals and copies of the systems for recording these. Supervision and appraisal meetings are systems that allow managers and workers to talk about the work being undertaken, and concerns staff have about their work and any future training needs they have. We saw copies of notes from staff supervision sessions and noted that a range of topics and areas were discussed. The manager told us there was good communication between the staff team and he was confident staff felt able to raise issues or concerns.