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Archived: No 31 First Row

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Inspection report

Date of Inspection: 28 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF | 42.4 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/10/2011, observed how people were being cared for, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

We found that the home was compliant with this outcome because people were treated with respect and they were encouraged to make decisions about their care and support.

User experience

One of the two people who lived at the home was there on the day we visited. They confirmed that staff gave them choices about their daily routine and activities. They said they enjoyed doing some activities within the home and going out occasionally to local towns. They told us that they had chosen their own wallpaper when their bedroom was decorated and that they liked this room.

Other evidence

We spoke with staff about the care needs of the people living at the home. They said that the two people had very different needs and they provided support in various ways. For example one person was able to be independent and staff had adapted the house to provide an almost self contained bed-sit on the first floor. Staff supported the service user to clean and cook for themselves.

Staff spoken with told us that they encouraged people living at the home to be part of the local community. One person was supported by staff to go to the local shop when we visited.

We looked at care plans and found that they were person centred. Peoples’ care needs, choices and preferences were well recorded. Care plans showed the things that were important to people and they provided information to staff about the wishes and choices of each person. This helped staff to make sure the person was involved in daily decisions about their care and their wishes were taken into account.