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All reports

Inspection report

Date of Inspection: 10 April 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider was meeting this regulation. There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

People who used the service told us there was enough staff on duty. They said “Carer’s came quickly whenever I’ve pressed the buzzer” and “it’s nice to know that staff check on you at night, sometimes I’m still awake and they would spend a little linger with me.” One person said, “I’ve always found there’s a member of staff around day and night.”

We saw staff respond to people’s requests and assisted them when asked.

Other evidence

Our inspection of 23 August 2011 found the staff rota was prepared by the provider to support the registered manager at that time and staff had no clear areas of work or responsibilities. The provider wrote to us and told us they were in the process of recruiting new staff and manager, and would review staff deployment.

We looked at the staff rota, which showed there were five care staff on duty, who were allocated specific areas of work and responsibilities. The manager, senior carer and domestic staff such as house keeping and cook were surplus to the staff rota. Staff we spoke with told us they were aware of the staff rota in advance. They told us staffing levels were good, consistent and they had clear areas of work and responsibilities, such as activities and assisting people with their meals. This supported the staff rota viewed and showed there were enough qualified, skilled and experienced staff to meet people’s needs.

We spoke with staff about the staffing levels and responsibilities. They said “Yes, things were not good when I started last year, I did tell the provider and they assured me thing would improve and they did” and “staffing is much improved and we know what areas we’re working in when we come on shift.”

The acting manager prepared the staff rota in advance and took account of staff qualification, skills and experience. They told us any gaps in staffing levels were covered by the permanent staff in the first instance. Alternatively they would use preferred agency staff that had worked at the service previously and had completed the agency staff induction.