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Archived: Cedar House Care Home

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All reports

Inspection report

Date of Inspection: 10 April 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this regulation. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

We spoke with people who used the service about their safety and wellbeing. They told us they felt safe and protected by the staff that looked after them. One person told us that staff were responsive and said “Although I can look after myself, I only need to use the buzzer and a carer is here within seconds.”

Other evidence

Our inspection of 23 August 2011 we found people’s wellbeing and safety was not monitored by staff. The provider wrote to us and told us they had introduced robust risk assessments, monitoring systems and improved communication with staff through the use of staff handover meetings to ensure they received accurate information about people who were poorly and needed monitoring.

We read five care plans and found risk assessments were in place. These included risk assessments for moving and handling, falls and nutrition. These were reviewed and monitored regularly. People who were at risk of poor hydration and nutrition or at risk of developing pressure sores were monitored regularly. Monitoring charts were in place and checks were carried out at the regular intervals. We found the senior staff checked the charts for people’s intake of food and drink at least twice a day. They would seek medical support if they had any concerns about the person’s health.

We looked at staff training records, which showed staff had received training in safeguarding vulnerable adults. Staff we spoke with were knowledgeable the about types of abuse and what action to take in the event of suspected abuse. The provider had undertaken train the trainer courses in safeguarding to ensure staff maintained their knowledge and skills on this subject.

Staff told us communication between the staff had improved. We looked at the handover meeting records and the communication book and found staff were kept informed about people’s wellbeing and those who were poorly. Staff signed to confirm they had read the information.

The staff training records also showed staff had received moving and handling training. A senior staff was a qualified trainer in moving and handling and provided refresher training as and when required. Staff were aware of the people who required assistance with transfers and the hoist used.

We found records of accidents and incidents were maintained. The acting manager reviewed and assessed these regularly. These were also checked by the provider when they carried out their monthly visits to the service to ensure the service maintained the quality and safety standards.