- Care home
Darnall View Residential Home
Assessment report published 4 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 12 February 2026. Darnall View is a care home providing accommodation and care for up to 24 people, some of whom were living with dementia. At the time of our assessment there were 21 people living in the home. We carried out an assessment looking at all quality statements in all key questions. The last comprehensive assessment was carried out in November 2018 and was rated good. Our decision to inspect the service was due to the age of this rating. The provider maintained the rating of good.
Risks associated with people’s care and support were identified and managed to keep people safe. Staff had the skills and knowledge to carry out their role well. People were safeguarded from the risk of abuse. People received their medicines as prescribed, by staff who were competent in medicine administration. We carried out a tour of the home and found it to be clean and well maintained. The provider learnt lessons when things went wrong and made changes to practice to improve the service.
People’s needs were assessed and care delivered in line with them. People had access to health care professionals and staff followed advice and guidance to improve people’s outcomes.
People were treated with dignity and their privacy was respected. Staff supported people to make decisions about their care. People had access to a range of social activities which were led by an activity co-ordinator. People were asked what they wanted to do and people engaged in different activities, depending on their preferences. Staff enjoyed working at the home and felt valued.
People received person centred care which met with their needs and preferences. Staff knew people well and ensured people’s outcomes were met.
The feedback we received showed the service was consistently well managed. The leadership and culture of the service promoted the delivery of high-quality person-centred care.
People's experience of this service
People and relatives were complimentary about the service. One relative said, “They [staff] are absolutely brilliant, honestly, they [staff] are so good.” Another relative said, “I can't praise them enough, I am very happy [family member] lives there. I know that they are cared for.” People we spoke with told us they felt safe and had no worries or concerns. One person said, “I am well looked after, I can’t ask for more.” People told us they felt safe living at the home and relatives said staff made sure people were safe. One relative said, “[Family member] has a care plan and staff talk to me about it too. Like when [family member] had a fall, some adjustments were made to keep [family member] safe.” All the people we spoke with told us they were very satisfied with the quality of care they had received and saw the doctor when they were not feeling well. Relatives told us they were involved in reviews about their family member’s care. One relative said, “They constantly keep us informed, they tell us when things change and they look after [family member] really well. I can't fault them [staff and leaders].” Another relative said, “Staff are very kind and caring. [Family member] had a fall and staff contacted me straight away. Staff stayed with her throughout, they were amazing.” People and relatives complimented the staff for their kindness. One person said, “All the staff were very nice and caring. They [staff] are very gentle; they are all lovely and I don't have a bad word to say about any of them." One relative said, “It is a very homely place and staff welcome me when I visit. Staff are amazing, they don't feel like staff, they are more part of the family.” Another relative said, “I can't praise them [staff] enough, I am very happy [family member] lives there. I know that they are cared for.” People and relatives knew the staff and leaders very well and told us they could approach any one of them. One relative said, “I can discuss anything with the staff and manager. I would raise concerns if I needed to and I feel I would be listened to. I don't have any concerns at all.”