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Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF

Overview

Inspection carried out on 27 March 2013

During a routine inspection

We inspected Westlands as part of our planned schedule of inspections. The inspection was unannounced, this meant that the manager, staff and people that used the service did not know we were going to visit.

People that used the service who were in the home were not able to communicate verbally with us during our inspection or had a limited ability to do so. So we observed interactions between staff and people that used the service to determine how their needs were met and their experiences.

We saw that people's care records provided good information about how people's care needs should be met. The records we looked at were detailed and provided staff with the information they needed to support people appropriately.

We spoke with all of the staff on duty during our inspection. We found that staff on duty had a good understanding of the care needs of people and observed how they supported them to meet their needs. Staff had been trained in areas relevant to the specific needs of people who used the service.

Staff had knowledge about safeguarding procedures in the home. This meant that they knew and understood how to recognise and report any concerns or suspected abuse.

We saw that the provider had procedures in place for managing and investigating complaints. The records we looked at confirmed that any complaints were properly recorded and looked into.