Sycamore Rise Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff interacting with people in a kind and gentle way and people told us staff were respectful. Comments we received included, “They like me and treat me well. There's no nicknames or shouting or anything like that. I will be onto it if needed.” And, “Staff treat me well here.” Also, “I like to be on my own and they let me be on my own.” A relative commented, “Staff are never uncaring. They are cheerful. Interactions with [family member] seem to be alright.” We noted a person celebrating their birthday with their relatives, staff ensured a private area was available, so the person could enjoy their celebration and time with their relatives in private.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds and protected characteristics. Care records we viewed contained information on people’s lives, what was important to them and preferences. Overall, people told us they felt they were supported by staff who knew them and understood their needs. A family member said, “They’ve got to know [family member] very well.” A person who used the service told us, “I’ve got to know staff pretty well and they know me.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person shared how they were supported to access their local community and a relative shared how their family members mobility was encouraged to help them maintain their independence. There was an entertainment programme in place for people who wished to take part and individual hobbies were also supported. One person commented, “I like reading books and they've supported me with that. They know about every little thing.” A relative said, “There's activities. Some armchair exercises for core strength.” Overall, people told us staff upheld their choices. Two people shared experiences where they felt their wishes could be further supported. We shared this with the registered manager who told us they would explore this with them.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff responded to the risk of a person falling by intervening and maintaining their safety. A person told us, “If I want any help I get it.”

The provider promoted the wellbeing of their staff. Staff told us they were happy working at the service and a relative told us staff seemed to like working with people. Staff told us the registered manager was approachable and listened to them if they had concerns or suggestions. The registered manager told us they would support staff to access external services if this was needed, for example, counselling services. A system was in place to ensure that staff who had been unwell were reviewed prior to their return to work. A staff member shared they had been supported by the registered manager and adjustments had been made to their day-to-day duties to promote their wellbeing, as they returned to work.