Southview Home Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People were involved in the assessment of their individual care and support needs and reviews were carried out regularly to promote their involvement. This was confirmed by our conversations with people’s relatives. For example, a relative said, “My dad, my sister and I had a meeting with the agency lady, before we started the service.”

People’s assessments were up to date. Staff said they were informed of people’s assessments and care needs prior to their visit either by a call or information sent to them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

After an assessment was completed, people were involved in their care plan along with their family where appropriate. For example, a person said, “When we first began using the service, the office helped to develop her care plan. We are happy with it.” People’s care plans and risk assessments were up to date. Staff responses to our questions confirmed they knew people’s current care and support needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us they were kept up to date when people were discharged from hospital and their care needs had changed. An electronic care system enabled staff to access updates which was overseen by the provider and a care co-ordinator who worked closely together. Relatives told us the service’s electronic care app gave them peace of mind as they could check when care staff had visited.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Records showed how staff worked with individuals to help maintain their independence while also liaising with health professionals to support people to maintain a healthy lifestyle. Staff confirmed they not only monitored people’s physical health but also their mental health and well-being. For example, one said staff recorded, “All that we do, meds, food, fluid, personal care chores. Someone’s mood or how they are presenting if there is a change.” Concerns or unexpected changes were raised with the provider and care co-ordinator who contacted health professionals, where appropriate, for advice.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

People confirmed staff were attentive and generally provided a reliable service which monitored their relative’s health. People and relatives said the work of the staff gave them peace of mind and reassurance. Staff explained how they used the electronic care records to log their actions as well as record concerns or changes. People understood the purpose of the care app and confirmed how staff recorded what care they had provided.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff supported people to make their own decisions about their care and support by involving them in assessments, care plans and reviews. Staff demonstrated good practice around assessing mental capacity, supporting individual decision-making and best interest decision-making. The provider was clearer on this inspection about making sure families had the legal right to make decisions on behalf of their relatives. They had improved the way decisions were recorded.