You are here

Saltmarsh House Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People were observed being supported by staff throughout the day. We reviewed the staff rota and saw that there were two members of staff plus the manager on duty during the day from 8am until 2pm. The late shift showed three members of staff on duty from 2pm until 7pm and the evening shift consisted of two staff members from 7pm until 10pm. There were two people that covered the night shift between 10pm and 8am. A family member told us "there is always someone around and always at least two of them on. They have the right skills, experience and knowledge to do their jobs and so I don't have any concerns. If I had any concerns I would go straight to the manager, she is easy to talk to and has always been very helpful".

The manager told us that planned and unexpected absences were covered by members of the team as overtime and cover was also obtained through the manager and care manager. Rotas were distributed six weeks in advance to allow time for cover to be put in place and were also displayed in the office.

During the inspection we looked at three staff files that evidenced all staff received mandatory induction training. The induction training included manual handling, infection control, fire safety, dementia, safeguarding, health and safety, medication management and induction standards. This ensured staff on duty had skills to meet people's needs.