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Saltmarsh House Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF


Inspection carried out on 15 November 2013

During a routine inspection

People's choices and consent to care and support were observed to be respected at all times during our visit. We observed staff supporting people with day to day activities, and the interaction was observed to be sincere, respectful and responsive to individual support needs.

Care plans were person centred and documented people's wishes in relation to how their care was provided. Staff members understood how people expressed their needs and wishes about how they wanted to be supported with their care. Staff knew exactly how each person communicated which meant people's wishes were understood and respected. A family member told us "the care here is excellent, they accommodate her needs and look after her very well".

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas singing with staff and interacting with each other. During our inspection we observed people spending time in their bedrooms listening to music and talking to family members. We also saw one person spending time in the workshop completing woodwork projects.

Incident forms were not completed following every fall at the service and there were discrepancies between the accident file and falls register. There was not any evidence of risk assessments being reviewed following a fall or accident within the service. The lack of updates meant that people using the service were not protected from harm and the risks were not reduced.