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Archived: Blackberry Orthopaedic & Sports Clinic

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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF | 72.94 KB

People who pay for a service should know how much they have to pay, when and how to pay it, and what they will get for the amount paid (outcome 3)

Meeting this standard

We checked that people who use this service

  • Know how much they are expected to pay, when and how.
  • Know what the service will provide for the fee paid.
  • Understand their obligations and responsibilities.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 November 2013, talked with people who use the service and talked with staff.

Our judgement

People were provided with information about fees and payment methods before treatment began.

Reasons for our judgement

People were provided with information about the fees and method of payment for their treatment. We saw that the provider had a policy in place which stated that people would be advised of the expected fee for their treatment and we noted that fees were explained in the 'patient’s guide' which was available on the reception desk. We noted that the guide was also available in large print if people required it.

We spoke with the manager who told us that for people who had medical insurance, fees were confirmed depending on the nature of the treatment. The provider then managed the fee arrangements with the insurance companies.

We read records that had been completed following consultation and saw that for non-insured people these had included information about the procedure and the fees. We spoke with two people who were paying for their treatment and they told us that the cost of their treatment and chosen method of payment had been discussed with them. This meant that people who were not insured against the cost of treatment were provided with information about the fees and methods of payment before treatment commenced.