You are here

Archived: Hawthorn House

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 24 January 2012
Inspection Report published 24 January 2012 PDF | 55.97 KB

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/12/2011 and talked to people who use services.

Our judgement

People were supported to have adequate nutrition and hydration. Their nourishment choices and needs were assessed, recorded and met.

User experience

People we spoke with told us they were quite satisfied with the food provision in the home.

They told us the food was 'lovely' and that there was always plenty of it. They said they could choose from a menu each day and that they could have something special if they asked for it.

Other evidence

We were able to see people having breakfast and lunch and we saw that meal times were very sociable and the quality of the food was good. The dining room was pleasant and comfortable and people were relaxed. Meal times were leisurely and the tables were set with clean linen, matching cutlery, place mats and centre pieces.

The manager showed us risk assessment documents that described whether people were at risk of poor nutrition or not. The risk levels achieved had not been arrived at by use of a specific risk assessment tool, but risks had been noted and managed. This was discussed with the manager who told us she had completed a risk assessment training course but had not been informed about alternative specific risk tools. She stated she would explore these for nutritional and other risk assessing purposes.

We saw that people enjoyed their meals and afterwards spent some time socialising in the dining room.