The Care Quality Commission

Archived: Eastbourne Grange

2 Grange Gardens, Blackwater Road, Eastbourne, East Sussex, BN20 7DE (01323) 733466

Provided and run by:
Mrs Pearce

Important: The provider of this service changed. See new profile

All Inspections

2 August 2013

During a routine inspection

At the time of our inspection there were 12 people living at the home. People who lived at the home we spoke with told us, "I love it here", and "The food is very good." We spoke with visitors who told us, "The staff are very polite and helpful," and "This is a superb place. The care that staff give goes beyond the call of duty." A visiting District Nurse told us, "The care here is second to none. The staff are always open to guidance. I love coming here."

We examined four care plans, observed people's care, spoke to people living at the home, visitors and a District Nurse. We found that care was regularly reviewed, person centred and delivered in a timely manner. We observed that staff were polite and patient at all times.

We examined processes and records in relation to hygiene and infection control and saw that these had ensured that the premises were clean and hygienic. We saw that the risk of infection was minimised by the systems in place.

The premises were maintained and decorated to a good standard. Communal areas were comfortably furnished and people's rooms were personalised. Corridors and stairways had appropriate handrails were free from trip hazards.

We spoke with staff who told us, "The home is very good," and "I wouldn't change a thing." They felt well supported by the management. We saw from staff files that they had regular supervision and that training was organised up to date.

The home had a transparent complaints policy and procedure.

22 August 2012

During a routine inspection

People we spoke with told us they had'no complaints at all'. Another told us that the food was very good and they were given a choice every morning. Several people said how much they enjoyed the coach trips and one person said 'the nicest thing about the home is that you are respected'. Another said that staff were 'always polite and helpful'.