You are here

All reports

Inspection report

Date of Inspection: 18 March 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF | 82.35 KB

Overview

Inspection carried out on 18 March 2013

During a routine inspection

During our visit we spoke with two people who used the service and four members of staff including the manager. This was a family run service with some extra staff giving support. Two members of the family lived at the service.

People told us they were happy with the care they received and they felt that they were listened to and well supported.

Staff were observed interacting with people in a relaxed and friendly way. They talked with people and gave reassurance and support when needed. People�s wishes for independence were encouraged and staff and management showed a good understanding of people's needs.

We saw that people were treated with dignity and respect and had choice. We found that people�s views and needs had been recorded and acted upon.

We found that there were enough staff on duty to meet people�s needs and that staff were well trained and supported. Safeguarding issues were understood and addressed.