Aldbourne Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement in this key question. People had access to healthcare in a timely way. People were able to share their views and raise complaints if needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff were aware of equality and discrimination. One staff member said the large screen interactive television was used to display information, so those with hearing loss were not discriminated against. Leaders told us there was a clear focus on equality and breaking down any barriers there might be. They said they were lucky to have a team who were open minded and inclusive. Technology and specialist healthcare professionals were used to support any barriers people faced with communication.

People told us their rights were promoted and they were asked for their views about the service they received. This included giving feedback about meals and social activities. People and relatives knew how to raise a concern if they were unhappy about their care. People told us they were supported to access a range of services to meet their healthcare needs.

Resident meetings were held to enable people to give their views about the service. People who preferred not to join the group were given the opportunity to raise their views individually. Further opportunities to voice opinions were through surveys. These were sent to people including those who had received respite, relatives and involved health care professionals. The feedback received from the most recent surveys was very positive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.