- Care home
Fairfield
Assessment report published 8 October 2025
Contents
Ratings
Our view of the service
Date of inspection: 01 September to 08 September 2025. Fairfield is a two storey care home providing personal care and accommodation for up to 37 adults living with dementia and/or physical disabilities and sensory loss. At the time of our inspection visit there were 34 people living at the home. Care and support was provided across both floors and each floor had communal lounges and dining areas.
This inspection was completed because we had not inspected this service since 25 October 2018. This inspection covered all 5 key questions of safe, effective, caring, responsive and well-led.
During this inspection we spoke with people who lived at the service, their relatives, staff, the registered manager, a regional manager and a director of quality and compliance. We also sought feedback from other healthcare professionals.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff treated people as individuals and supported their personal preferences. People had choice in their care and were encouraged to maintain important relationships with family and friends. Staff responded to people in a timely way.
The provider cared about and promoted the wellbeing of their staff. They had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support. The provider had a strong focus on continuous learning, innovation and improvement. They took learning from other provider homes, shared good practice and put people at the heart of everything they did. There was a culture of continuous improvement with staff given time and resources to try new ideas.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff described themselves as a ‘Fairfield family’ a term they used to describe how they worked together with one another and those living at the home. People with protected characteristics told us they felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.
The provider had an effective quality assurance programme that they used to help them maintain good standards of care people expected. Some improvements with the checking of medicines administration and care plan accuracy was needed and the provider assured us this would be done.
People's experience of this service
People were positive about the quality of their care. People felt safe living at the home. Comments included: “They [Staff] know what they are doing, I have faith in them.” “I just get the feeling of safety.” “I feel safe as there is nothing here to hurt you.” People said they received high quality care from knowledgeable staff who treated them as individuals and there was enough staff to help and support them when needed. Several people described how staff treated them kindly. They also said the service provided lots of interesting activities to keep people physically and mentally active. Some people told us how they were supported to access activities which mattered to them such as going for a meal with families. One relative said, “They [Staff] take them [People] on day trips to places such as a bird sanctuary, and they take photos.” People said they had a choice of meals and medicines were given at the right times. Relatives were complimentary of the management team.