Wellington House Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider did not always routinely monitor people’s care and treatment to continuously improve it.

Most monitoring records were well completed. For example, where people required support with repositioning, records were clear and reflected what was required in their care plans. However, records relating to hydration and nutrition were not consistently completed by staff and we highlighted gaps in some people’s records. However, we observed people’s health and weights were well monitored and we did not find any impact from this.

People were offered regular hot and cold drinks and a good choice of nutritious and varied meals and snacks. There were good verbal communication systems in place to ensure clinical staff were updated if a person was declining meals and drinks.

We discussed this with the provider, and they confirmed they would take action to ensure record keeping was improved.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.