28 August 2013
During a routine inspection
During our visit we saw that the provider had put a safeguarding policy and process in place and staff were undergoing training and awareness raising around safeguarding. The manager had implemented a system of supervision and appraisal and there was an on-going programme of training being organised for staff.
The manager had put a system of audits and checks in place and had undertaken a satisfaction survey with people who used the service shortly before our visit. This was under on-going development and was not yet fully operational at the time of our visit. Paperwork and documentation had been reviewed and updated since our last visit and was now stored and disposed of appropriately.