People we spoke to said that they felt the staff had developed the skills they needed to be able to help and support them. People said 'The staff are fine, they have a good attitude, they know what they are doing. Another person said 'I am quite happy with how the staff handle all aspects of my care'.
People we spoke to said they received the help and support they needed with their medication. They said they had no concerns about how staff helped or supported them with this. One person said 'The staff write down on a chart when I have taken my medication, they do what they need to do to help me, I have no complaints at all'.
People told us that the care staff seemed competent. One person said 'The carers I have seem to know what they are doing, I am not unhappy with the service'.
All the people we spoke to said that they felt they could raise issues with the agency at any time and felt issues raised would be dealt with. One person said 'If I had any concerns I would speak to the manager. He is a true gentleman, if I have anything to say he always sits down and listens. On the whole I am very happy with all aspects of the service I receive'. Another person said 'Any issues would be listened to and acted upon'. Another third person said 'They would do what they could to sort out any issue, they are very helpful'.
Staff we spoke to confirmed that they'd been through a formal recruitment process, which included the relevant safety checks before they started working with vulnerable people. They also told us that their rotas included travelling time where this was needed and that they had time to provide the length of visits that people were expecting. We were told that staff rotas were organised well and that the number of staff visiting people was kept to a minimum to help consistency. They felt that there were enough staff and that staff worked well together.