- Care home
Bluebell Nursing Home
Assessment report published 19 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 26 May to 15 June 2026.
This assessment was prompted due to the length of time since the last inspection and concerns raised by partner agencies and staff in relation to staffing, safe care and governance arrangements. At the time of the assessment, 39 people were living at Bluebell Nursing Home.
People received safe care and staff managed risks safely, responsively and effectively. People’s needs were assessed before and after they moved into the home. This was used as the basis for personalised care plans to ensure care supported people’s preferences and wellbeing. People had detailed individual care plans and risk assessments in place that guided staff to deliver safe care.
Staff demonstrated an understanding of individual needs, respecting preferences, promoting independence, and engaging people in meaningful activities. Recruitment practices were safe, and staffing levels were sufficient, with trained and skilled staff supporting people safely and responsively. Safeguarding and infection prevention and control systems were generally understood, and people reported feeling safe. The provider had plans in place to make improvements to the overall environment. Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs. People were supported to eat and drink well and medicines were managed safety.
Systems were in place that allowed people, relatives and staff to speak up and have their voices heard. The provider had good governance systems in place to ensure any improvements required were identified and actioned. Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.
People's experience of this service
Most people and their relatives gave positive feedback about living in the service. People told us they were cared for by kind, and respectful staff, who knew them well. We heard that people were encouraged to be as independent as possible and were supported to keep in touch with family and friends. Most relatives felt well informed and able to raise any issues, however minor with the staff or management team.
Some people could not directly tell us about their experience. For these people we used observation to help us assess the quality of care they received. Our observations of interactions between people and staff were respectful and empathetic. People sought out staff when they wanted support and staff were responsive.
Staff encouraged people to make choices about their routines, activities and meals. People confirmed they were supported to access health professionals, when required.