Oakdene Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

Good:This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Vast improvements were made on promoting the well-being of staff and how to support and enable them to deliver person centred care to people. Systems the provider had in place to gather staff feedback and support their well-being were improved. Staff felt involved and safe to disclose information of concern. The staff satisfaction survey completed in September 2024 did reflect improvements made. Survey found 97% staff knew how to report concerns about quality of care, with 85% aware of internal whistleblowing procedures, 90% felt happy with the training and development opportunities, 74% felt respected and valued at work and 83% of staff felt feedback and ideas are listened to. Information collected at the survey led to implementation of further improvements.