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Fewcott House Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 21 May 2013
Date of Publication: 6 June 2013
Inspection Report published 06 June 2013 PDF

Overview

Inspection carried out on 21 May 2013

During an inspection looking at part of the service

During this inspection we spoke with five people who used the service two relatives and five members of staff.

We found that care plans and assessments contained detailed information about people�s preferences and choices. One person told us "I can choose when I go to bed and when I want to get up, I choose what to wear".

We found that people were treated with care and respect and received care in a way they preferred. One relative told us �the staff here are wonderful, they cannot do enough for you�. A person using the service told us �the staff are very caring�.

Staff were supported and trained to enable them to deliver good care One care worker told us " I have supervision every two months, I find it really helpful with my role.�

We found the service had quality assurance methods in place, which involved people, to make sure they maintained and enhanced the quality of the service they were providing.

People we spoke to were happy with the service they received and knew how to complain if they had a concern. One person we spoke with told us �I could complain if I needed to but there is nothing to complain about here".