- Care home
Lilibet House
Assessment report published 23 February 2026
Contents
Ratings
Our view of the service
Date of assessment 03 to 18 February 2026. Lilibet House is a respite care home providing support to adults of all ages living with a learning disability and autistic people. (Respite is temporary care for primary caregivers.)
At the time of the assessment, the service was supporting 1 person. However, as the person was not onsite during our first day, we completed a subsequent out of hours visit. Out-of-hours visits help identify risks, check that people are safe and understand the quality of life people experience outside of standard hours. They also show whether staff are doing the right things when supervision is lower.
Lilibet House was registered in August 2022. This is the services first assessment.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Right Support:
People were encouraged to lead their lives in their chosen way and supported to access meaningful activities, including work and education, and develop their skills. Staff involved people and families in decisions and planning any changes to their care.
Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were kept mostly safe. Staff understood and managed risk while supporting people to take part in activities in their local community, develop and maintain relationships, and try new things. However, some environmental risks had not been considered in enough detail. There were enough staff with the right skills, qualifications, and experience. The registered manager made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well.
Right Care:
People were treated with kindness and compassion and received dignified care that respected their privacy and human rights. Care and support were person-centred. Individualised care and support plans were in place that enabled staff to provide person centred, outcome focussed, and safe care for each person. People’s preferred communication styles were known, clearly documented in their support plan, and respected.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensured people supported by the Lilibet House team led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to live an ordinary life as any other citizen with the same rights and opportunities.
People's experience of this service
We were unable to speak with people staying at Lilibet House during the initial onsite assessment. However, we spoke with 9 family members and one person who uses the service after the visit. We also conducted an out of hours visit to speak with more people and check safety and quality of life outside of standard hours.
People who used the service and their families consistently reported positive experiences of care at Lilibet House. They told us the service was safe, welcoming and well run, and that staff were kind, respectful and supportive. No one raised concerns about the quality of care or people’s safety, they said it was well run and that staff were kind, respectful and supportive.
People said they felt comfortable and relaxed during their stays. One person told us, “I love them. I feel safe here — it’s my life.” Families felt confident their relatives were well cared for, describing the service as homely and calm. Several relatives said their family member looked forward to attending respite.
Relatives highlighted strong, trusting relationships between people and staff. They said staff knew individuals well, understood their routines, and communicated with them in ways that
worked best. Families described staff as patient, caring and compassionate, noting that they took time to talk with people and did not rush them.
People told us staff supported them to be independent. Families noticed improvements in confidence, social participation and daily living skills. One relative said, “(persons) quality of life has improved — person is more independent and mixes with peers.”
We observed service users enjoying taking part in fun, engaging activities alongside care staff, creating moments of laughter, connection, and wellbeing.
No one reported any safeguarding concerns or complaints. Instead, families emphasised how satisfied they were with the service and how they trusted staff and management. Several relatives said they would recommend the service to others.
Through reviews of peoples care plans during the assessment, we identified staff had a good understanding of people’s needs, likes and dislikes. People were consistently supported to make decisions and asked how they wanted their care to be delivered.