- Care home
Abbeydale - Derby
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 18 August to 16 September 2026. This service is a care home providing personal and nursing care for up to 41 older adults, some who may be living with physical disabilities and dementia. At the time of our assessment 31 people lived at Abbeydale – Derby. This assessment was completed due to the length of time since the last ratings inspection.
A learning culture had not always been effectively operated to help prevent incidents recurring.
Care plans and risk assessments were not always up to date or reflected how risks to people’s health should be managed. Information in care plans was sometimes contradictory and people’s involvement in on-going reviews of their care plans and risk assessments was not always evident.
Medicines had been administered safely however, improvements were needed to how some medicines were stored and how the effectiveness of some medicines were recorded.
Whilst a variety of food choices was available for people, not everyone was provided with food choices that met their needs. Monitoring of people’s care was not always effective.
The principles of the Mental Capacity Act 2005 (MCA) had not always been considered or followed.
Some aspects of leadership were not yet fully effective as the governance systems were not yet fully embedded to identify where the service needed to improve and how to mitigate risks. Records were not always accurate or complete.
However, staff understood the principles of safeguarding and what actions to take to help protect people from abuse. Recruitment checks were completed before staff started to work at the care home to help ensure they were suitable to work there. Staff provided timely care to people.
There were safety measures in place to help ensure the care home premises was safe. There was a regular cleaning schedule in place to ensure the care home was kept clean.
Staff worked well together and treated people with kindness and respect. They worked to promote people’s independence. Staff told us they felt well-supported by the leaders at the service and were confident to speak up if they thought anything was wrong.
Staff provided a range of activities for people and worked to engage them in interests and maintain their connection to the local community.
Staff worked to provide person-centred care to people however, inaccuracies in people’s care plans meant this was not always consistent.
Staff had built links and worked in partnership with other health and social care services to help people access the care they needed. Staff understood any communication needs people had.
We found three breaches of the regulations relating to safe care and treatment, consent and good governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were not always protected from incidents recurring as investigations had not always taken place at the time of occurrence.
People and relatives had not always been involved in on-going reviews of their care and people’s care plans were sometimes not up to date or accurate.
People received their medicines on time however, some improvements were needed to how some medicines were stored and their effectiveness recorded.
People could choose a variety of menu options however, not everyone received their requested food choices.
People’s health was not always monitored effectively and the system used at the service did not always identify where the service needed to improve or how it could reduce risks.
People had not always had their decisions considered and made in line with the principles of the Mental Capacity Act 2005 (MCA).
People felt staff knew them well however, their person-centred care was not always consistent due to people’s care plans not always being up to date.
However, people felt safe and supported by staff when they moved to Abbeydale – Derby. Their home was kept clean and safety features were in place to help ensure the premises remained safe. Most people felt there were enough staff to help them.
People liked the staff who cared for them and described them as polite and kind. People told us they could go to bed and get up when they wanted and found staff responded to any immediate needs they may have. People and their relatives felt welcome at Abbeydale – Derby.
People liked the activities on offer, and these engaged people in a variety of different areas of interest and helped people stay connected to their local community.
People had access to other health and social care services as needed. People were supported to live healthier lives. When people needed help with their communication, this was supported.